At WPStyleFix, we strive to provide the highest quality WordPress technical support. Because our services involve manual technical labor and digital credits, our refund policy is as follows:
Account Balance (Wallet Top-ups)
- Prepaid Credits: Funds added to your account balance are considered "prepaid credits" for future technical services.
- Non-Refundability: Once a balance top-up is completed via Stripe, the amount is generally non-refundable. However, we may consider manual refund requests for unused balances on a case-by-case basis.
- Expiration: Your account balance does not expire and will remain available for use until fully spent on issues or maintenance tasks.
Service-Specific Refunds (Issues)
- Direct Payments: If you pay for a specific "Issue" directly, a refund may be requested if the technical work has not yet started.
- Work in Progress: Once our developers begin working on a specific Issue, the payment becomes non-refundable due to the labor costs involved.
- Unresolved Issues: If we are unable to fix the reported issue due to technical limitations on our end, we provide a 100% refund. You can choose to have the specific amount refunded back to your original payment method (bank/card) or as account balance for immediate use on your next fix.
Agency Subscriptions
- Recurring Billing: Agency subscriptions are billed monthly in advance. Each payment covers the upcoming service period.
- Cancellation: You may cancel your subscription at any time through the Stripe customer portal. Cancellation stops future renewals; your subscription remains active until the end of the current paid period. We do not provide partial refunds for the unused portion of a billing period.
- No Refund for Inactivity: Because the subscription reserves ongoing capacity for your requests, a monthly payment is not refundable on the basis that no tasks were submitted during that period.
- Founding Price: Discounted founding subscription rates are non-refundable and remain valid only for as long as the subscription stays continuously active without interruption.
3. Chargebacks
- We encourage our clients to contact us at support@wpstylefix.com before initiating a chargeback through their bank.
- Unauthorized chargebacks may lead to permanent account suspension and the forfeiture of any remaining balance.
4. Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: support@wpstylefix.com
- Via our dashboard support system.